HOME               ABOUT               SERVICES               JOBS               CONTACT                           ©Lexas IT Ltd	Full Maintenance Support 200mm & 300 mm support One point of escalation/contact at each site, our lead Engineer Our Lead Engineer is a Working Engineer Experienced Engineers SWAT team - Customer emergency support 1 Hour Conference Support Full Maintenance Support   Lexas Currently provide full 24/7 maintenance cover to its existing customers on Applied Materials, Novellus & Tokyo Electron Equipment. A full managed service program is in place.   200mm & 300mm Support   Lexas can provide 200mm support across all tool sets and can currently support Applied materials, Novellus and Tokyo Electron in a 300mm capacity. This include full start support and maintenance support   One Point of Escalation   We have one point of escalation/contact at each site, our lead Engineer. Our lead Engineers have a minimum of 5 years experience in semiconductors. The lead Engineers goal is to ensure … Customer is kept informed of Lexas activities i.e.      •   What tools we are working on?      •   What the problem is?      •   The expected return time to production? Customer requests are fulfilled Follow up on all reporting ie post mortem reports etc.   Our Lead Engineer is a working Engineer   All our lead engineers are part of the working team. This allows us to provide improved cost savings to our customers.   Experienced Engineers   --Combines Total Experience-- Applied Material - 50 years TEL 25 years Novellus- 15 years LAM- 20 years SVG- 15 years   SWAT team - Customer emergency Support   Technical support team is devised to improve recovery time for systems with persistent problems or high priority downs. The team is available at all times for emergency support. The following engineers make up the TSP (6 experienced engineers chosen across all tool sets) Engineer 1 »10 years industry experience »TPS support Engineer for Europe and USA (AMAT) Engineer 2 »10 years industry experience »Start-up expert- (AMAT) Engineer 3 »4 years industry experience »Customer engineer Europe (NOVELLUS) Engineer 4 »5 year industry experience »Start-up Expert Europe (TEL) Engineer 5 »10 years industry experience » Lead Engineer (AMAT) Engineer 6 »5 years industry experience »Lead Engineer (LAM)   1 Hour Conference Support   Lexas provides fast technical response in the event of an emergency. Contact Number for Conference Support: +353-87-8054155 / +33-1-60909706 Technical Conferencing can be provided within 1 hour. Conference with Lexas support team.